Interactive Voice Response (IVR)
What is IVR?
IVR stands for Interactive Voice Response. It is the technology that enables interaction between a caller and a computer via the telephone. Callers can interact with IVR systems by pressing numbers on a telephone keypad or by speaking simple commands to answer the computer’s voice prompts. Common uses of IVR include account balance inquiries, finding store locations and simple caller identification and routing.
Product Bundle
astTECS Analog IVR System
- *ast IVR-A 2: IVR with 2 analog ports.
- *ast IVR-A 4: IVR with 4 analog ports.
- *ast IVR-A 8: IVR with 8 analog ports.
Note: Available on request
astTECS Digital IVR System
Standalone
- *ast IVR-S 10: 1 PRI Interface.
- *ast IVR-S 30: 1 PRI Interface.
- *ast IVR-S 60: 2 PRI Interface.
Loop Through
- *ast IVR-L 30: 2 PRI Interface.
- *ast IVR-L 60: 4 PRI Interface.
*astTECS IP IVR System
- *ast IVR-IP 10: 10 IP Channels.
- *ast IVR-IP 30: 30 IP Channels
- *ast IVR-IP 60: 60 IP Channels.
IVR Uses
IVR technology is most commonly found in the call centers of companies seeking to improve their customer service, reduce costs, and expand their call center operations. IVR can help:
- handle high call volumes
- service customers after normal business hours
- improve customer service
- lower call center costs
- prioritize customers so urgent calls are handled quickly
- automate an outbound call campaign
Key IVR Benefits
- Intelligent call routing allows your customers to reach the right agent every time.
- Integrate your IVR system with internal applications to improve your call center operations.
- Expand your ability to get feedback from customers with surveys that populate your database from your IVR solution.
- Advanced call routing allows your team to be accessible via cell, land line, or even another IVR system.
- Reduce idle time in your call center with outbound campaign management.
What to look for in an IVR solution
The best IVR solutions should do more than detect voice and keypad inputs. An IVR solution should be a critical application that can scale with your business needs. Below are just a few of the things you should look for in an IVR solution:
- Simple management tools that make IVR changes in real-time.
- Scalability to handle a virtually unlimited number of calls.
- Robust, real-time monitoring and reporting.
- Integration with your back end applications and databases.
- Easy, quick deployment.
*ast IVR-S 10
Digital IVR System +1 PRI Interface +10 calls
Digital IVR system : 1 PRI Interface, Standalone digital IVR
*ast IVR-S10 (standalone) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Product Highlight:
- 10 concurrent call.
- Powered by Asterisk.
- One year free AMC for the hardware.
Product Description for *ast IVR-S 10
Product Application Scope:
- Custom greetings support
- Multiple language voice prompts
- Custom music on hold(MOH)
- Managing voice mail via phone or WEB interface
- T1, ISDN, Analog, and SIP/VoIP support
- Multiple codec support (G711 alaw, g729,gsm)
- Queues
- Built-in conferencing solution
- You also have the flexibility to create up to 9 levels and 9 sub-levels
Technical Specifications:
Voice Logger Protocols |
- VoIP: SIP, H.323, MGCP, SCCP, IAX 2.
- ISDN: PRI DSS 1 (Q931, National variant).
- Mobile: GSM 850/1800/1900 MHZ channels.
|
Codecs |
ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex. |
PRI Card |
T1 / E1 port with optimum PCI interface. |
Hardware |
2 GB RAM, 500 GB HDD, Dual Core Processor. |
Dimensions |
1U form factor chassis. |
Power |
800 MA peak, operational 300 mA max at +3.3 V ;4U – 100-240 VAC, 200 W. |
Size |
1U 480mm x 44mm x 288 mm. |
Mounting |
19″ Rack. |
Temperature Range |
0-50°C. |
Software
- Asterisk 1.8
- Vicidial 2.7
- Centos 6.3/64 Bit (Operating System
Features with Description:
*astTECS IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
- Database Interaction
- Helps to pass and retrieve data from the data base
- Multiple language support
- Music on hold
- handle high call volumes
- service customers after normal business hours
- improve customer service
- lower call center costs
- prioritize customers so urgent calls are handled quickly
- automate an outbound call campaign
*ast IVR-S 30
Digital IVR System +1 PRI Interface +30 calls
Digital IVR system : 1 PRI Interface, Standalone digital IVR
*ast IVR-S30 (standalone) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Product Highlight:
- 30 concurrent call.
- Powered by Asterisk.
- One year free AMC for the hardware.
Product Description for *ast IVR-S 30
Product Application Scope:
- Custom greetings support
- Multiple language voice prompts
- Custom music on hold(MOH)
- Managing voice mail via phone or WEB interface
- T1, ISDN, Analog, and SIP/VoIP support
- Multiple codec support (G711 alaw, g729,gsm)
- Queues
- Built-in conferencing solution
- You also have the flexibility to create up to 9 levels and 9 sub-levels
Technical Specifications:
Voice Logger Protocols |
- VoIP: SIP, H.323, MGCP, SCCP, IAX 2.
- ISDN: PRI DSS 1 (Q931, National variant).
- Mobile: GSM 850/1800/1900 MHZ channels.
|
Codecs |
ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex. |
PRI Card |
T1 / E1 port with optimum PCI interface. |
Hardware |
2 GB RAM, 500 GB HDD, Dual Core Processor. |
Dimensions |
2U form factor chassis. |
Power |
800 MA peak, operational 300 mA max at +3.3 V ;4U – 100-240 VAC, 200 W. |
Size |
2U 483mm x 177mm x 450mm. |
Mounting |
19″ Rack. |
Temperature Range |
0-50°C. |
Software
- Asterisk 1.8
- Vicidial 2.7
- Centos 6.3/64 Bit (Operating System
Features with Description:
*astTECS IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
- Database Interaction
- Helps to pass and retrieve data from the data base
- Multiple language support
- Music on hold
- handle high call volumes
- service customers after normal business hours
- improve customer service
- lower call center costs
- prioritize customers so urgent calls are handled quickly
- automate an outbound call campaign
*ast IVR-S 60
Digital IVR System +2 PRI Interface +60 calls
Digital IVR system : 2 PRI Interface, Standalone digital IVR
*ast IVR-S60 (standalone) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Product Highlight:
- 60 concurrent call.
- Powered by Asterisk.
- One year free AMC for the hardware.
Product Description for *ast IVR-S 60
Product Application Scope:
- Custom greetings support
- Multiple language voice prompts
- Custom music on hold(MOH)
- Managing voice mail via phone or WEB interface
- T1, ISDN, Analog, and SIP/VoIP support
- Multiple codec support (G711 alaw, g729,gsm)
- Queues
- Built-in conferencing solution
- You also have the flexibility to create up to 9 levels and 9 sub-levels
Technical Specifications:
Voice Logger Protocols |
- VoIP: SIP, H.323, MGCP, SCCP, IAX 2.
- ISDN: PRI DSS 1 (Q931, National variant).
- Mobile: GSM 850/1800/1900 MHZ channels.
|
Codecs |
ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex. |
PRI Card |
T1 / E1 port with optimum PCI interface. |
Hardware |
8 GB RAM, 500 GB HDD, Quad Core Processor. |
Dimensions |
4U form factor chassis. |
Power |
800 MA peak, operational 300 mA max at +3.3 V ;4U – 100-240 VAC, 200 W. |
Size |
4U 483mm x 177mm x 450mm. |
Mounting |
19″ Rack. |
Temperature Range |
0-50°C. |
Software
- Asterisk 1.8
- Vicidial 2.7
- Centos 6.3/64 Bit (Operating System
Features with Description:
*astTECS IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
- Database Interaction
- Helps to pass and retrieve data from the data base
- Multiple language support
- Music on hold
- handle high call volumes
- service customers after normal business hours
- improve customer service
- lower call center costs
- prioritize customers so urgent calls are handled quickly
- automate an outbound call campaign
*ast IVR-L 10
30 Call Loop through IVR System +2 PRI Interface +Asterisk
Digital IVR system : 2 PRI Interface, Loop Through IVR
*ast IVR-L 30 (Loop through) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Product Highlight:
- 30 concurrent call.
- 2 PRI Interface.
- Powered by Asterisk.
- One year free AMC for the hardware.
Product Description for *ast IVR-L 30
Product Application Scope:
- Custom greetings support
- Multiple language voice prompts
- Custom music on hold(MOH)
- Managing voice mail via phone or WEB interface
- T1, ISDN, Analog, and SIP/VoIP support
- Multiple codec support (G711 alaw, g729,gsm)
- Queues
- Built-in conferencing solution
- You also have the flexibility to create up to 9 levels and 9 sub-levels
Technical Specifications:
Voice Logger Protocols |
- VoIP: SIP, H.323, MGCP, SCCP, IAX 2.
- ISDN: PRI DSS 1 (Q931, National variant).
- Mobile: GSM 850/1800/1900 MHZ channels.
|
Codecs |
ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex. |
PRI Card |
T1 / E1 port with optimum PCI interface. |
Hardware |
4 GB RAM, 500 GB HDD, Core 2 Duo Processor. |
Dimensions |
4U form factor chassis. |
Power |
800 MA peak, operational 300 mA max at +3.3 V ;4U – 100-240 VAC, 200 W. |
Size |
4U 483mm x 177mm x 450mm. |
Mounting |
19″ Rack. |
Temperature Range |
0-50°C. |
Software
- Asterisk 1.8
- Vicidial 2.7
- Centos 6.3/64 Bit (Operating System)
Features with Description:
astTECS IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
- Database Interaction
- Helps to pass and Generalretrieve data from the data base
- Multiple language support
- Music on hold
- handle high call volumes
- service customers after normal business hours
- improve customer service
- lower call center costs
- prioritize customers so urgent calls are handled quickly
- automate an outbound call campaign
*ast IVR-L 60
60 Call Loop through IVR System +4 PRI Interface +Asterisk
Digital IVR system : 4 PRI Interface, Loop Through
*ast IVR-L 60 (Loop through) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Product Highlight:
- 60 concurrent call.
- 4 PRI Interface.
- Powered by Asterisk.
- One year free AMC for the hardware.
Product Description for *ast IVR-L 60
Product Application Scope:
- Custom greetings support
- Multiple language voice prompts
- Custom music on hold(MOH)
- Managing voice mail via phone or WEB interface
- T1, ISDN, Analog, and SIP/VoIP support
- Multiple codec support (G711 alaw, g729,gsm)
- Queues
- Built-in conferencing solution
- You also have the flexibility to create up to 9 levels and 9 sub-levels
Technical Specifications:
Voice Logger Protocols |
- VoIP: SIP, H.323, MGCP, SCCP, IAX 2.
- ISDN: PRI DSS 1 (Q931, National variant).
- Mobile: GSM 850/1800/1900 MHZ channels.
|
Codecs |
ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex. |
PRI Card |
T1 / E1 port with optimum PCI interface. |
Hardware |
8 GB RAM, 500GB HDD, Quad Core Processor. |
Dimensions |
4U form factor chassis. |
Power |
800 MA peak, operational 300 mA max at +3.3 V ;4U – 100-240 VAC, 200 W. |
Size |
4U 483mm x 177mm x 450mm. |
Mounting |
19″ Rack. |
Temperature Range |
0-50°C. |
Software
- Asterisk 1.8
- Vicidial 2.7
- Centos 6.3/64 Bit (Operating System)
Features with Description:
*astTECS IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
- Database Interaction
- Helps to pass and retrieve data from the data base
- Multiple language support
- Music on hold
- handle high call volumes
- service customers after normal business hours
- improve customer service
- lower call center costs
- prioritize customers so urgent calls are handled quickly
- automate an outbound call campaign
*ast IVR-IP 10
IP based IVR System : 10 Calls +10 IP-Channels
IP based IVR system with 10 IP channels
*ast IVR-IP 10 – Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Product Highlight:
- 10 concurrent call.
- 10 IP Channels.
- Powered by Asterisk.
- One year free AMC for the hardware.
Product Description for *ast IVR-IP 10
Product Application Scope:
- Custom greetings support
- Multiple language voice prompts
- Custom music on hold(MOH)
- Managing voice mail via phone or WEB interface
- T1, ISDN, Analog, and SIP/VoIP support
- Multiple codec support (G711 alaw, g729,gsm)
- Queues
- Built-in conferencing solution
- You also have the flexibility to create up to 9 levels and 9 sub-levels
Technical Specifications:
Voice Logger Protocols |
- VoIP: SIP, H.323, MGCP, SCCP, IAX 2.
- ISDN: PRI DSS 1 (Q931, National variant).
- Mobile: GSM 850/1800/1900 MHZ channels.
|
Codecs |
ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex. |
PRI Card |
T1 / E1 port with optimum PCI interface. |
Hardware |
2 GB RAM, 500 GB HDD, Dual Core Processor. |
Dimensions |
1U form factor chassis. |
Power |
800 MA peak, operational 300 mA max at +3.3 V ;4U – 100-240 VAC, 200 W. |
Size |
1U 480mm x 44mm x 288 mm. |
Mounting |
19″ Rack. |
Temperature Range |
0-50°C. |
Software
- Asterisk 1.8
- Vicidial 2.7
- Centos 6.3/64 Bit (Operating System)
Features with Description:
*astTECS IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
- Database Interaction
- Helps to pass and retrieve data from the data base
- Multiple language support
- Music on hold
- handle high call volumes
- service customers after normal business hours
- improve customer service
- lower call center costs
- prioritize customers so urgent calls are handled quickly
- automate an outbound call campaign
*ast IVR-IP 30
IP based IVR System- 30 Calls +30 IP-Channels
IP based IVR system with 30 IP channels
*ast IVR-IP 30 – Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Product Highlight:
- 30 concurrent call.
- 30 IP Channels
- Powered by Asterisk
- One year free AMC for the hardware.
Product Description for *ast IVR-IP 30
Product Application Scope:
- Custom greetings support
- Multiple language voice prompts
- Custom music on hold(MOH)
- Managing voice mail via phone or WEB interface
- T1, ISDN, Analog, and SIP/VoIP support
- Multiple codec support (G711 alaw, g729,gsm)
- Queues
- Built-in conferencing solution
- You also have the flexibility to create up to 9 levels and 9 sub-levels
Technical Specifications:
Voice Logger Protocols |
- VoIP: SIP, H.323, MGCP, SCCP, IAX 2.
- ISDN: PRI DSS 1 (Q931, National variant).
- Mobile: GSM 850/1800/1900 MHZ channels.
|
Codecs |
ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex. |
PRI Card |
T1 / E1 port with optimum PCI interface. |
Hardware |
4 GB RAM, 500 GB HDD, Core 2 Duo Processor. |
Dimensions |
4U form factor chassis. |
Power |
800 MA peak, operational 300 mA max at +3.3 V ;4U – 100-240 VAC, 200 W. |
Size |
4U 483mm x 177mm x 450mm. |
Mounting |
19″ Rack. |
Temperature Range |
0-50°C. |
Software
- Asterisk 1.8
- Vicidial 2.7
- Centos 6.3/64 Bit (Operating System)
Features with Description:
*astTECS IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
- Database Interaction
- Helps to pass and retrieve data from the data base
- Multiple language support
- Music on hold
- handle high call volumes
- service customers after normal business hours
- improve customer service
- lower call center costs
- prioritize customers so urgent calls are handled quickly
- automate an outbound call campaign
*ast IVR-IP 60
IP based IVR System – 60 Calls +60 IP-Channels
IP based IVR system with 60 IP channels
*ast IVR-IP 60 – Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Product Highlight:
- 60 concurrent call.
- 60 IP Channels.
- Powered by Asterisk.
- One year free AMC for the hardware.
Product Description for *ast IVR-IP 60
Product Application Scope:
- Custom greetings support
- Multiple language voice prompts
- Custom music on hold(MOH)
- Managing voice mail via phone or WEB interface
- T1, ISDN, Analog, and SIP/VoIP support
- Multiple codec support (G711 alaw, g729,gsm)
- Queues
- Built-in conferencing solution
- You also have the flexibility to create up to 9 levels and 9 sub-levels
Technical Specifications:
Voice Logger Protocols |
- VoIP: SIP, H.323, MGCP, SCCP, IAX 2.
- ISDN: PRI DSS 1 (Q931, National variant).
- Mobile: GSM 850/1800/1900 MHZ channels.
|
Codecs |
ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex. |
PRI Card |
T1 / E1 port with optimum PCI interface. |
Hardware |
8 GB RAM, 500 GB HDD, Quad Core Processor. |
Dimensions |
4U form factor chassis. |
Power |
800 MA peak, operational 300 mA max at +3.3 V ;4U – 100-240 VAC, 200 W. |
Size |
4U 483mm x 177mm x 450mm. |
Mounting |
19″ Rack. |
Temperature Range |
0-50°C. |
Software
- Asterisk 1.8
- Vicidial 2.7
- Centos 6.3/64 Bit (Operating System)
Features with Description:
*astTECS IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
- Database Interaction
- Helps to pass and retrieve data from the data base
- Multiple language support
- Music on hold
- handle high call volumes
- service customers after normal business hours
- improve customer service
- lower call center costs
- prioritize customers so urgent calls are handled quickly
- automate an outbound call campaign