Support & Training

Smilax Global staff, processes and technology give you the information to notice trends and anticipate training needs, increase responsiveness to your internal customers, and ultimately help you to secure the reputation of providing quality service to those you service every day. We will take care of your current and future IT support worries so you can relax and focus on your real priorities. Services we offer are as below.

Technical Support Services

Smilax Global offers a full range of technical support from basic bug fixing to the highest level of support. With our IT Service Desk support service, we have trained professionals who have experience in open source, client/server, and desktop systems in a full range of platforms. We maintain high standards for quality service through consistent, repeatable problem management processes and complete ownership of the problem through resolution available.

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Naturally, you demand a speedy, helpful response and we promise you'll get through to our technical personal. We have professionals available for support outside standard business hours, including weekends, to keep your business running smoothly. Please contact us about adding this service to your support package.

Email Support Services

Email is gradually becoming the ideal, trustworthy way to communicate with customers. Our support team can reply your queries within 24 hours if you have general issues. Whether you have questions about how to get started, need support when you are stuck or want us to step in and just get it done, we are here for you. Please fill your query using our contact us form.

Information Technology

The goal on Information Technology and Services of Smilax Global is to deliver the best in IT service management to ensure that our customers and, ultimately, the citizens of Myanmar realise the most from their IT investments. So, we study business requirements of the customers and provides from the design stage to support and management of a completed solution. This also includes Operations (batch and on-line processing), Help Desk Support and Communications, Web Hosting, Applications Development (including programming and systems analysis) and Database Administration units. We also offer best support through our IT Service Support teams.

Business Consulting Service

Business today in Myanmar is evolving faster than at any other time in history, and tomorrow there are going to be challenges we cannot even imagine today. At Smilax Global, we help companies think ahead and provide you with a solution to integrate business, technology and process and follow through with implementation. We will help you support, extend, or transform your current business models, systems and processes to achieve a higher level of performance. We have the flexibility to deliver solutions quickly and cost-effectively. Our consultancy services are focused on business growth and operational efficiency.

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We will also help you to position your business in the industry it operates within. Smilax Global e-Business offering helps organisations and communities leverage digital technology to meet the business challenges. We offer end-to-end solutions – from creating or modifying your e-Business strategy through execution – and we can assess the impact of adopting up-to-date technologies and e-Mobility functionality in areas from customer and partner collaboration to web portals to decision support systems. Smilax Global also offers Internet Marketing Services – supporting clients to win business in Myanmar and internationally through key internet search engines such as Google, Yahoo, MSN, etc. and rank highly on their Search Engine Results Pages (SERPs). Our services are based on, initial, dedicated internet market and competitor research, providing a proven platform for both organic optimisation and Pay Per Click (PPC). You will benefit from increased traffic to your website, increased customers and increased sales as a result of these services. Why should I consult with Smilax Global? All of our services are competitively priced and we aim to build long term relationships through which our clients truly profit. And also, we can help to differentiate your business from others and make it increasingly different and better than those of competitors. Whether your need is strategy, evaluation and optimisation, or content management, we can help you fine-tune your current use of e-Business techniques while thinking ahead to future strategies and revenue models for customer acquisition, retention, and new service launches. We support our clients to design new organisations and have a wealth of experience in redesigning existing. We do not offer off-the-shelf solutions to drive change. Our approach is collaborative and driven by often constantly evolving challenges which face dynamic, high-performing organisations. During transition, we advise on the infrastructure and systems required for successful business transformation.